Questions
What does the free audit cover?
What's the Individual Concierge?
How is Uptime different from other MSPs?
Do you work with home offices and remote employees?
Is there a long-term contract?
Onboarding
What does the free audit cover?
A complimentary 30-minute discovery call where we review your current ecosystem, identify the gaps that matter most, and outline how we'd address them. If we're a fit, we'll schedule a deeper on-site assessment as part of onboarding.
You'll get a summary you can share with your team — our findings and recommended next steps. No commitment required.
OnboardingWhat does the free audit cover?+
A complimentary 30-minute discovery call where we review your current ecosystem, identify the gaps that matter most, and outline how we'd address them. If we're a fit, we'll schedule a deeper on-site assessment as part of onboarding.
You'll get a summary you can share with your team — our findings and recommended next steps. No commitment required.
ServiceWhat's the Individual Concierge?+
A single 90-minute session, on-site at your home or office. $250. No subscription, no contract.
Software fixes, device setup, iCloud, security, optimization — anything to get your Apple devices working the way they should. Perfect for individuals, sole practitioners, and one-person businesses who need real expertise without committing to a monthly plan.
AboutHow is Uptime different from other MSPs?+
Uptime is the IT team for firms that run on Apple. When your business depends on Macs and iPhones, generic IT support isn't enough — you need someone fluent in the Apple ecosystem, with the right tools and the right experience.
That's a decade of Apple expertise, real fluency in Apple Business Manager and MDM, and a single point of contact who knows your setup. Two-hour response during business hours. No tickets, no queues.
The Apple expertise of a senior in-house hire, without the salary, the recruiting, or the overhead.
CoverageDo you work with home offices and remote employees?+
Yes. Whether your team works from the office, from home, or both, we keep their Apple devices running. Home office setup, remote enrollment, secure access, and on-site visits — across Greenville, wherever you need us.
PricingIs there a long-term contract?+
No long-term contracts. No exit fees. No fine print.
Three months gives us time to fully transform your setup. After that, you're month-to-month with 30 days' notice. Commit to 6 or 12 months upfront and save 10% or 20% on your Kickstart fee.